Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Auraa Jewel. We are committed to delivering your order safely and efficiently.
Order Processing
* All orders are processed within 1–2 business days after payment confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.
* During sale periods or high-demand seasons, processing times may be slightly longer.
Shipping Timeline
Within India
* Standard Delivery: 3–7 business days
* Remote Locations: 5–10 business days
Delivery timelines may vary depending on your location, courier partner availability, and unforeseen circumstances.
Shipping Charges
* Free Shipping on all prepaid orders above ₹999.
* A nominal shipping fee may apply to orders below the free shipping threshold.
* Shipping charges, if applicable, will be displayed at checkout before payment.
Order Tracking
Once your order is shipped, you will receive a confirmation email or SMS containing your tracking details. You can use the tracking number to monitor the status of your shipment.
Delivery Delays
While we strive to ensure timely delivery, delays may occasionally occur due to:
* Weather conditions
* Public holidays
* Natural disasters
* Courier service disruptions
* Incorrect shipping information provided by the customer
Auraa Jewel is not responsible for delays caused by factors beyond our control.
Incorrect Address
Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address due to customer error may incur additional shipping charges for reshipment.
Damaged or Lost Packages
If your order arrives damaged or if you believe it has been lost in transit, please contact us within 48 hours of delivery at:
Email: support@auraajewel.com
Please include your order number and supporting photographs (if applicable) to help us resolve the issue promptly.
Contact Us
For any shipping-related questions, please contact us at:
Email: support@auraajewel.com
Thank you for choosing Auraa Jewel.
We appreciate your trust and look forward to serving you.