Refund policy

Return & Refund Policy

Last Updated: June 2026

At Auraa Jewel, customer satisfaction is our priority. We take great care in ensuring that every product reaches you in perfect condition. Please read our Return & Refund Policy carefully before placing an order.

Eligibility for Returns

We accept returns only under the following circumstances:

* You receive a damaged product.
* You receive an incorrect product.
* The product has a manufacturing defect.

To be eligible for a return, you must notify us within 48 hours of delivery and provide clear photos or videos as proof.

Non-Returnable Items

For hygiene and quality reasons, the following items are not eligible for return:

* Products that have been used, worn, or damaged after delivery.
* Products without original packaging, tags, or accessories.
* Sale, clearance, or promotional items.
* Customized or personalized jewelry.

Return Process

To request a return:

1. Email us at support@auraajewel.com
2. Include your Order Number.
3. Attach clear photos/videos showing the issue.
4. Our team will review your request within 2–3 business days.

If approved, return instructions will be provided.

Refund Policy

Once the returned product is received and inspected:

* Approved refunds will be processed within 5–7 business days.
* Refunds will be credited to the original payment method used during purchase.
* Depending on your bank or payment provider, it may take additional time for the refund to reflect.

Cancellation Policy

* Orders can be canceled only before they are shipped.
* Once an order has been dispatched, cancellation requests cannot be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photos or videos.

We will arrange a replacement or refund after verification.

Exchange Policy

Currently, Auraa Jewel does not offer exchanges unless the product received is damaged, defective, or incorrect.

Contact Us

For any return or refund-related questions, please contact:

Auraa Jewel

Email: support@auraajewel.com

We appreciate your trust in Auraa Jewel and are committed to providing you with a premium shopping experience.